RETURN POLICY

We offer a simple 14-day money-back guarantee*, no questions asked! You can try any hand-knotted carpet in your home, and if you don’t like your choice for any reason, return the carpet to us and receive a full refund.

ITEMS ELIGIBLE FOR RETURN MUST BE

requested for approval by a member of the Amir Art Collection Support Team within 14 days of receiving the product rewrapped in the original packaging or similar replacement protective packaging for the trip back to us unaltered, undamaged, in the same new condition it was shipped

Once a return a carpet request is received, a member of our Customer Support team will: review the details of the request within 24/48 working hours contact you through email or phone with confirmation of your return order request email or mail instructions with return labels email you a PDF attachment with your return shipping label. You will need to print and affix to the return packaging request that you drop the package at your nearest UPS store. For a small additional fee from UPS, you can call UPS directly and request a pick-up a pickup time and location from your associated return pickup address.

DAMAGED OR MISSING ITEMS

If your merchandise is damaged, packaged delivered opened with item(s) missing, it is important that you contact us and the carrier immediately.